Refund policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Approved returns are refunded as site credit for use at alvezcybz.com, except where you are entitled to a monetary refund by law, as explained below.

To qualify under our voluntary returns policy, items must be unworn and unused, in the condition received, with tags attached and in their original packaging. Please avoid strong aftershaves or scents when trying items on, and include your receipt or proof of purchase. These conditions do not limit your statutory rights.

How to return an item

Please request the return address via our contact form, including your order number and details of the item you wish to return. We will provide the return address and instructions. Please contact us before sending your package; you do not need our approval to exercise a statutory cancellation right.

You are responsible for return postage for change-of-mind returns. Where an item is faulty, damaged or incorrect, contact us so we can arrange the appropriate return and cover reasonable return costs where required by law. We recommend a tracked service and keeping proof of postage.

Refunds as site credit

We will notify you once we have received and inspected your return. Approved refunds under our voluntary returns policy will be processed in the form of site credit within 10 business days of approval. Site credit can be used towards a future purchase at alvezcybz.com.

Where you have a statutory right to a monetary refund, we will refund your original payment method unless you expressly agree to receive site credit or another refund method. Site credit is not compulsory in these cases.

If more than 15 business days have passed since we approved your site-credit return, please contact info@alvezcybz.com.

UK online cancellation rights

For qualifying online purchases, you can notify us that you wish to cancel within 14 days after receiving your goods, without giving a reason. You then have a further 14 days to send the goods back. This right applies to sale items as well as full-price items, subject to any applicable statutory exceptions.

We will refund the amount due, including the cost of standard outbound delivery when you cancel the whole order, within 14 days after we receive the returned goods or evidence that you have sent them back, whichever is earlier. Any additional cost for an upgraded delivery service is not refundable under this cancellation right.

You may inspect and try on goods as you would in a shop. We may make a deduction for any loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning, where permitted by law.

Faulty, damaged or incorrect items

Please inspect your order when it arrives and contact info@alvezcybz.com if an item is faulty, damaged, not as described or incorrect. We will provide the remedy required by applicable consumer law. Any statutory right to a monetary refund is unaffected by our site-credit policy.

Nothing in this policy limits your statutory consumer rights, including any mandatory rights that apply in your country.